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商務(wù)禮儀美語 Lesson 019
Business Etiquette Lesson 019 - Identifying Yourself over the Phone
陳豪在北京的ABC美國公司工作。每當(dāng)有什么禮節(jié)方面的問題，他都去問美籍華人Mary.現(xiàn)在他正在打電話約Mary去吃午飯。
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M：Hello, Human Resources Department, this is Mary.
C：Hi Mary. How would you like to go to lunch at the new Italian restaurant in our building? 我有一張優(yōu)惠券，買一送一。Sounds good?
M：Excuse me. Who's this?
C：是我呀！陳豪！你連我的聲音都聽不出來呀？
M：噢，是你呀！陳豪，You really should identify yourself every time you call someone.
C：嗨，都是熟人還要報自己的名字？
M：Not every one has the ability to recognize voices. Sometimes, there is background noise or a bad connection. 而且有的人的聲音聽起來很像的。
C：That's right.我有個朋友，他兒子的聲音跟他的非常像。每次我朋友接電話時，我都以為是他的兒子，所以我就問：你爸爸在家嗎？
M：How did your friend react?
C：開始他有點生氣地說：我就是他爸�？捎幸淮嗡卮鹫f：我爸早死了。
M：It would not have happened if you identify yourself first. （Telephone rings……） Hello, this is Mary.
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C：Hi Mary. 早上我看你有電話，所以就走了。
M：You did the right thing. 美國人打電話時一般不喜歡別人站在一旁聽。
C：不過我還有個問題要問你。
M：What is it?
C：我有一次打電話給一個很重要的客戶，他的秘書接的電話。那秘書就問我："May I ask who is calling?" 等我告訴她我的名字后，她又說："I'm sorry. Mr. Moore is in a meeting." 你說他是真的在開會，還是不想跟我說話？
M：這我可不知道。但是要是你先報了名字，接電話的人說某某人不在，你就不會有這種疑問了。
C： 那倒也是。Mary, is there any time when I wouldn't need to say who I am?
M：Well……If you call your girlfriend three or five times a day, I don't think you need to identify yourself. 你可以說："Hi honey……", or "Hi sweetheart……"
C：你開什么玩笑呀！ I don't even have a girlfriend. 我連女朋友還沒有吶！
M：Yes, I WAS kidding. 因為在商業(yè)場合是不可能，也不允許這樣說的。
C：Mary, 請你把我們談到的電話禮節(jié)總結(jié)一下吧！
M：It's simple: always identify yourself when you call someone; step away when someone is on the phone; be aware that business phone calls should be formal and are different from private calls.
C：Thank you Mary!
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