酒店前臺(tái)英語(yǔ)情景對(duì)話

　　前臺(tái)接待，又叫“行政前臺(tái)”，與“行政后臺(tái)”對(duì)應(yīng)，歸屬公司行政部管轄，它是現(xiàn)代企業(yè)典型職位之一，屬于面向于公司外部的公司門(mén)面，代表著企業(yè)的形象，以下是小編整理的酒店前臺(tái)英語(yǔ)情景對(duì)話，歡迎閱讀！

　　一、 Check in

　　1. C: Good morning. Can I help you?

　　G: Yes. I would like to check out. Could I have my bill. Please?

　　C: Certainly, sir, May I know your name and your room number, please ?

　　G: Dennis black, Room 1108.

　　C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.

　　G: The figure seems right.

　　C: How would you like to pay, Mr. Black , in cash or by credit card ?

　　G: In cash. Here is the money.

　　C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .

　　2.C: Good morning. Can I help you?

　　G: Yes, I’d like to check out now .

　　C: Can I have your name and room number, please ?

　　G: John smith, room 1208 .

　　C: May I have your room key, please ?

　　G: Sure. Here you are.

　　C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?

　　G: I’m sorry . What’s the 20 Yuan for ?

　　C: That’s for the drinks you ordered from your room .

　　G: I see .

　　C: How would you like to make payment , Mr. Smith ?

　　G: I’d like to pay in cash .

　　C: That’ll be 2180 Yuan .

　　G: Here you are .

　　C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.

　　G: Thank you .

　　C: You are welcome , Good-bye .

　　二、 Check out

　　1.

　　C : Good afternoon , sir . Welcome to our hotel . May I help you ?

　　G: Yes. I booked a room one week ago .

　　C: May I have your name please , sir ?

　　G: John Smith.

　　C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?

　　G: That’s it .

　　C: Would you please fill in this registration card , sir ?

　　G: Sure . Here you are. I think I’ve filled in everything correctly .

　　C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…

　　G: October 24.

　　C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.

　　G: Yes, I’ll keep it with care , thank you .

　　C: I hope you enjoy yours stay with us.

　　2. C: Good afternoon, madam. Can I help you?

　　G: Good afternoon, I want a single room, please .

　　C: Have you made a reservation?

　　G: No, I haven’t.

　　C: How long do you want to stay?

　　G: Three days.

　　C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.

　　G: Fine.

　　C: May I see your passport?

　　G: Of course. Here you are.

　　C: Thank you. Madam. Could you fill in this form, please?

　　G: Yes. Here it is.

　　C: Thank you, Here is your key. It’s Room 808 on the eight floor.

　　G: Thank you very much. Good night.

　　三、 Reservation

　　1. C: Good morning . This is room reservation . May I help you ?

　　G: Yes , I’d like to book a room , please .

　　C: Fine , For which date ?

　　G: For Oct. 1st .

　　C: For how many nights ?

　　G: Two nights.

　　C: A single room or a double room ?

　　G: A double room .

　　C: Could you give me your name , please ?

　　G: Mr. John Cook .

　　C: May I have your telephone number , please ?

　　G: 021-81006382

　　C: What time do you expect to arrive , sir ?

　　G: At about 6.p.m .

　　C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .

　　G: That is right . Good-bye .

　　C: Good-bye and we are looking forward to seeing you .

　　2. C: Good morning . Room reservation . Can I help you ?

　　G: I’d like to make a reservation .

　　C: When for ?

　　G: For Sept .9th .

　　C: For how long ?

　　G: About a week .

　　C: Could you hold the line , please ? I’ll check….

　　Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .

　　G: That’s all right .

　　C: We’re very sorry , sir . We hope you understand

　　A、Did you ask them to send more blankets up?These blankets they use are too thin.

　　你有叫他們多送一些毯子上來(lái)嗎?這些毯子太薄了。

　　B、No, I didn't think of it.

　　我沒(méi)想到。

　　A、I will call them.

　　我來(lái)打電話好了。

　　B、Front desk.

　　柜臺(tái)，您好。

　　A、Hello. Yes. I would like some more blankets in my room. It's too cold.

　　喂，我想多要一些毯子，房間里面太冷了。

　　B、And your room number, Ma'am?

　　請(qǐng)問(wèn)你的房間號(hào)碼是?

　　A、I'm in room 224. We need a lot of blankets.

　　224 ，我們需要很多毯子。

　　B、Alright, I'll have someone bring them right away.

　　好的，我立刻請(qǐng)人送過(guò)去。

　　A、Thank you. May I ask you one more thing?

　　謝謝，可以再拜托一件事嗎?

　　B、Of course, Ma'am.

　　當(dāng)然可以。

　　A、My husband and I would like a wake-up call tomorrow morning.

　　我先生和我想要明天早上的起床服務(wù)。

　　B、What time would you like that?

　　幾點(diǎn)鐘呢?

　　A、7:30.

　　七點(diǎn)半。

　　B、Alright. A wake-up call at 7:30 AM. Room 224. Anything else?

　　好的，224 號(hào)房，早上七點(diǎn)半起床服務(wù)。還需要其它的嗎?

　　A、No, nothing else.

　　不用了。

　　酒店前臺(tái)常用的英語(yǔ)口語(yǔ)

　　1、 ACCOMMLDATION 特指留宿的有關(guān)房間的種類(lèi)及位置

　　2、 ADJOINING ROOM(鄰近房)指兩間房間連在一起

　　3、 ADVANCE DEPOSIT(訂金)客人為了確保能有房間而提前支付給公司的一筆押金

　　4、 ADVANCE PAYMENT按照公司財(cái)務(wù)規(guī)定和有關(guān)規(guī)定，要求客人預(yù)先支付房費(fèi)和可能的其它費(fèi)用

　　5、 AMENITY公司免費(fèi)向住店客人提供的一些禮品，如水果、鮮花或飲品等

　　6、 ARRIVAL指客人入住酒店的抵達(dá)日期

　　7、 AVERAGE ROOM RATE指所有住房的平均價(jià)格，它是前臺(tái)的一個(gè)常用術(shù)語(yǔ)即ARR

　　8、 BILLING INSTRUCTION指非常詳細(xì)的向客人收款的指令，如房費(fèi)怎樣付

　　9、 BLOCK(預(yù)先鎖房)指為了把某間房能夠保留下來(lái)，而提前把此房間在某日鎖起來(lái)

　　10、 CANCELLATION(取消)指客人取消訂房

　　11、 CHECK IN指客人登記入住酒店

　　12、 CHECK OUT指客人結(jié)帳離開(kāi)酒店

　　13、 CONNECTING指兩間房中有一扇門(mén)連通起來(lái)的房間

　　14、 CONFIRMATION(確認(rèn))指公司發(fā)給客人的一種十分詳細(xì)的訂房書(shū)面協(xié)議，承認(rèn)客人在將來(lái)的某 一天有權(quán)居住在本酒店

　　15、 CORPORATE RATE(公司合同價(jià))指與酒店有協(xié)議而提供給公司的客人的房間價(jià)格，這類(lèi)價(jià)格通 常為特別價(jià)，且保密

　　酒店前臺(tái)常用英語(yǔ)口語(yǔ)

　　1、I don't have a reservation.

　　我沒(méi)有預(yù)約。

　　2、Can I book a double room?

　　我可以訂一間雙人間嗎?

　　3、Do you have any vacancies for tonight?

　　今晚還有空房嗎?

　　4、I'd like to make a reservation for tomorrow.

　　我要預(yù)定明天的房間。

　　5、Do you have a double room for tonight?

　　今晚還有雙人房嗎?

　　6、I'd like to reserve a room with a single bed.

　　我想預(yù)定一間單人間。

　　7、I can let you have a room with a bath.

　　我可以給你一間帶浴室的房間。

　　8、I'd like a room with a view.

　　我想要景觀好的房間。

　　9、It has a wonderful view of the sea.

　　在那里可以看到美麗的海景。

　　10、We will put you in a deluxe room at no extra charge.

　　我們會(huì)給您一套豪華套房，不額外收費(fèi)。

　　11、I'm atraid not, sir. We're booked solid right now.

　　先生，抱歉沒(méi)有房了，現(xiàn)在都客滿了。

　　12、I'm sorry, but we're fully booked up.

　　對(duì)不起，我們這里已經(jīng)客滿了。

　　13、How much is it per night?

　　住一晚多少錢(qián)?

　　14、What is the rate?

　　住宿費(fèi)用是多少?

　　15、How much is a twin room?

　　雙人房要多少錢(qián)?

　　16、Does it include tax and service charge?

　　這個(gè)價(jià)格含稅和服務(wù)費(fèi)嗎?

　　17、When would you like to stay here?

　　您什么時(shí)候來(lái)住?

　　18、How long do you plan to stay here?

　　您打算在這里住多久?

　　19、Do you have less expensive rooms?

　　有沒(méi)有便宜一點(diǎn)的房間?

　　20、Could you give me a discount if I stay for three nights?

　　共3個(gè)晚有沒(méi)有折扣?

　　21、May I see the room, please?

　　我可以先看看房間嗎?

　　22、I'll take the room.

　　我要訂這間。

　　23、I have a reservation.

　　我預(yù)定了房間。

　　24、Check in, please.

　　我要辦理住宿登記。

　　25、I made a reservation and I'd like to check in.

　　我有預(yù)約，想辦理住宿登記。

　　26、May I have your name, please?

　　您的姓名是?

　　27、Could you spell out your name?

　　請(qǐng)問(wèn)您的姓名怎么拼?

　　28、Will you fill in this registration form, please?

　　請(qǐng)?zhí)顚?xiě)這張登記表。

　　29、Is breakfast included?

　　帶早餐嗎?

　　30、What time is breakfast served?

　　早餐幾點(diǎn)供應(yīng)?

　　31、Where is the restaurant for breakfast?

　　早餐要在哪里吃?

　　32、Could you keep my valuables in the safe?

　　幫我把貴重物品放保險(xiǎn)箱好嗎?

　　33.When should I check out?

　　什么時(shí)候退房?

　　34、Here is your room key.

　　這是你的房間鑰匙。

　　35、Which floor is it?

　　房間在幾樓?

　　36、Is the room on the third floor?

　　房間在三樓嗎?

　　37、The bellboy will take your bags and show you to your room.

　　服務(wù)員會(huì)來(lái)幫您提行李，并帶你去房間。

　　38、Don't bother. I'll take care of it myself.

　　不用麻煩了，我自己拿就好。

　　39、Excuse me. Where is the elevator?

　　請(qǐng)問(wèn)電梯在哪里?

　　40、May I have the key for room 704.

　　請(qǐng)給我704房間的鑰匙。

　　41、Check out, please.

　　我要退房。

　　42、I want to check out.

　　我要退房。

　　43、I'm checking out this morning.

　　我今天早上結(jié)賬退房。

　　44、My plane leavesintheevening. Can I checkout later?

　　我要搭乘傍晚的飛機(jī)，可以晚一點(diǎn)退房嗎?

　　45、Did you use the mini bar?

　　您使用過(guò)小冰箱嗎?

　　46、I didn't use it.

　　我沒(méi)有用。

　　47、How are you going to settle your account.

　　你打算如何付款?

　　48、And your method of payment?

　　你的付款方式是什么?

　　49、Could I have my bill?

　　我可以看一下賬單嗎?

　　50、What is this for?

　　這筆費(fèi)用是什么?

　　51、I'd like to get my valuables.

　　我要領(lǐng)取我寄放的貴重物品。

　　52、Can you keep my baggage until 3 p. m. ?

　　你能幫我保管行李到3點(diǎn)嗎?

【酒店前臺(tái)英語(yǔ)情景對(duì)話】相關(guān)文章：

酒店英語(yǔ)情景對(duì)話11-13

酒店英語(yǔ)情景對(duì)話匯總01-21

2016酒店英語(yǔ)面試情景對(duì)話08-20

酒店前臺(tái)英語(yǔ)對(duì)話07-31

英語(yǔ)面試情景對(duì)話：關(guān)于前臺(tái)經(jīng)理職務(wù)12-08

英語(yǔ)面試的情景對(duì)話12-30

英語(yǔ)面試情景對(duì)話04-05

外企面試的英語(yǔ)情景對(duì)話11-21

英語(yǔ)面試情景對(duì)話范文10-14