索賠部門主管英語面試

　　對話

　　Dialogue A

　　(I=Interviewer 主試人 A= Applicant申請人)

　　A：Good afternoon，Sir.

　　I：Good afternoon.Sit down，please.

　　A：Thank you.

　　I：You are Mr. Dongfang Cheng? I am Henry Hudson.

　　A：Yes.Nice to meet you，Mr. Hudson.

　　I：To start with， tell me about your education，please.

　　A：All right. I graduated from Shanghai College of Foreign Trade six years ago. I majored in international trade.

　　I：Very well.Did you work in a similar position before?

　　A： Yes.I have been with ABC Insurance Company for four years.

　　I：Could you tell me the usual procedures to handle such case?

　　A：Yes，on the shipper's side， when the cargos arrived， all relevant documents will be forwarded to the consignee.Among other things，this party had to check carefully content of the packing list and the weight list. When cargos is found to be damaged or shortlanded， this party has to call for a joint sur-vey by representatives of the shipping company and the insurance agent. Based on the survey report， they will lodge a claim for compensation.

　　I：Very good. Now if you act as our representative what would you do to safeguard our interest?

　　A：I think，first of all， I will ask the consignee to produce survey report on loading，if they can't produce that I suggest them to refer the case to their shipper.Meanwhile，bad weather could be a good excuse to refuse the responsibility.

　　I：Are you able to operate the telex?

　　A：Yes，I used to dispatch telex to shipper and their consignee to inform them change of our schedule and other information.

　　I：Have you travelled a lot in your work?

　　A：Yes.I have travelled dozens of times abroad.I have been to countries as Thailand， Singapore，Japan，Indonesia，Burma，the Netherlands，Denmark，Italy，Germany and England.

　　I：Now tell me if you have a good command of both written and spoken English.

　　A：When I was at college，I passed Band six of College English Test.All the foreign business men I have dealt with say my English is quite good.

　　I：May I ask why you want to change jobs?

　　A：Because I wish to get a more challenging opportunity at your company.

　　I：Why are you interested in this company?

　　A：A friend of mine works here，and he told me about your company， so I became interested.I think working in this company would provide me with a good opportunity to use my knowledge.

　　I：What do you know about this company?

　　A：This company is one of the biggest shipping companies in the world.There are a lot of branches in all parts of the world，with the head office in the USA，Shanghai Office was established four years ago.

　　I：Good.By the way，would you describe yourself as extroverted or more introverted?

　　A：I think I am quite outgoing.I like cooperation with others，and getting the job done by working together.

　　I：Do you have any hobby?

　　A：Yes，I like sports and music.

　　I：So far，so good.I think you'd like to know about the remuneration.The starting salary for the head of Claim Department in this company is RMB 5，000 yuan per month， and raises are given after six months according to your ability.We provide fringe benefits such as annual bonus， three-week paid vacation a year，and health insurance.Are these satisfactory?

　　A：Yes，these are quite satisfactory.

　　I：Do you have any questions about the job?

　　A：I was told that some of your Chinese employees are sent to the United States to attend the training program provided by the head office.I'd like to know how you choose employees to at-tend the program.

　　I：Almost all Chinese employees are eligible to attend the training course，but as the number of trainees at one time is limited，we select them on their merits.

　　A：One more question，are there any chances for Chinese employees to be transferred to the head office or other branch offices around the world?

　　I：Certainly.There would be good chances for you to work over-seas， I think， if you are really a capable man. How about the job? Are you really interested?

　　A：Sure.I'll do my utmost if I am employed by this company.

　　I：It has been pleasant talking with you，Mr. Cheng.We'll notify you of our final decision within one week.

　　A：Thank you， Mr. Hudson， for your interview with me.I hope to see you again.

　　I：Good-bye.

　　句型

　　Notes 注釋

　　1.You are Mr. Dongfang Cheng?

　　你是程東方先生嗎? 這句是陳述句語序的疑問句，讀時句末語調(diào)上升。

　　2.I have been to countries as Thailand，Singapore， Japan，Indonesia， Burma， the Netherlands， Denmark， Italy， Germany and England.

　　我去過國家有泰國、新加坡、日本、印度尼西亞、緬甸、荷蘭、丹麥、意大利、德國和英國。

　　3.This company is one of the biggest shipping companies in the world There are a lot of branches in all parts of the world，with the head office in the USA.

　　貴公司是世界上最大的船務(wù)公司之一，總部在美國，分支機(jī)構(gòu)遍布世界各地。

　　4.So far，so good.

　　到目前為止，一切都很順利。

　　5.We provide fringe benefits such as annual bonus，three-week paid vacation a year， and health insurance.

　　我們還提供附加福利，如年度獎金、每年三周的帶薪假日，以及健康保險。

　　6.Almost all Chinese employees are eligible to attend the training course，but as the number of trainees at one time is limited，we select them on their merits.

　　幾乎所有中國雇員都有資格參加培訓(xùn)課程，但由于一次參加培訓(xùn)的人數(shù)有限，我們只好依照他們的業(yè)績來挑選。

　　7.One more question，…

　　還有一個問題……

　　809.Did you work in a similar position before?

　　你以前做過同樣的工作嗎?

　　810. Yes.I have been with ABC Insurance Company for four years，and before that，I worked with the Pacific surveyor company as claim officer.

　　我在ABC保險公司干了四年，此前在太平洋驗貨公司做負(fù)責(zé)索賠的工作。

　　811.Could you tell me the usual procedures to handle such case?

　　你能告訴我處理這類案件的一般程序嗎?

　　812.Yes，on the shipper's side，when the cargos arrived， all relevant documents will be forwarded to the consignee.Among other things， this party has to check carefully con-tent of the packing list and weight list. When cargos is found to be damaged of shortlanded, this party has to call for a joint survey by representatives of the shipping company and the insurance agent.Based on the survey report，they will lodge a claim for compensation.好的，在發(fā)貨人方面，

　　當(dāng)貨物到達(dá)時，所有的文件必須送交給買貨人。其中，當(dāng)事人必須仔細(xì)查閱裝箱單及重量單之內(nèi)容，一旦發(fā)現(xiàn)貨物損壞或缺少，當(dāng)事人必須召集船務(wù)公司及保險公司雙方之代表共同查驗，根據(jù)查驗報告，即可提出賠償要求。

　　813.If you act as our representative what would you do to safeguard our interest?

　　假設(shè)你身為我方代表，你將怎樣做以維護(hù)我方利益?

　　814.I think，first of all，I will ask the consignee to produce survey report on loading，if they can't produce that I suggest them to refer the case to their shipper. Meanwhile，bad weather could be a good excuse to refuse the responsibility.

　　我想，首先會要求取貨人出示裝運(yùn)時的查驗報告，假如他們不能出示，我建議他們?nèi)ヅc寄貨人交涉。此外，不良?xì)夂蛞彩强梢酝菩敦?zé)任的最佳理由。

　　815. Are you able to operate the telex?

　　你能操作電傳機(jī)嗎?

　　816.Yes，I used to dispatch telex to shipper and the consignee to inform them change of our schedule and other information.

　　是的，我經(jīng)常向寄貨人和取貨人發(fā)出電傳，通知他們船期的更改及其他消息。

　　817. Now tell me if you have a good command of both written and spoken English.

　　請告訴我你的英語口語和書面語是否都很好。

　　818. When I was at college，I passed Band Six of College English Test.All the foreign business men I've dealt with say my English is quite good.

　　我上大學(xué)時就通過了大學(xué)英語六級考試，所有和我打過交道的外商都說我英語很好。

　　819. If you are selected in this position， you must prepare to travel overseas frequently.

　　假如你被錄取，你必須準(zhǔn)備經(jīng)常出國旅行。

　　820.No problem，I love it.Thank you for granting me the interview.

　　沒問題，我喜歡出差旅行。謝謝您給我這次面試機(jī)會。

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