面試題：求職者帶頭作用

描述一下在你的工作經(jīng)歷中，當(dāng)現(xiàn)有的工序不管用時，你對此怎么做。
答：我工作過的電信公司的入戶訂單系統(tǒng)簡直混亂不堪，定單不能及時地處
理。我搞了一份工作流程表來表明這是影響生產(chǎn)效率的障礙，然后說服我的老板，
應(yīng)當(dāng)花10 萬美元建立一個全新的系統(tǒng)。他勉強同意了，但要求我這個新系統(tǒng)最
好要能省錢。一年之后，這項計劃給投資帶來了兩倍的收益。
面試官想知道這位求職者起什么樣的帶頭作用，采取什么創(chuàng)新方法改變一種
錯誤的工序。證明你可以創(chuàng)造性地解決問題并且能對付計劃行不通的困境。你是
否達到了你要的效果？　　
Q:Describe a time in your work experience when the 　existing process
didn't work,and what you did about it.
A:The order 　entry system at the telecommunications company where
I worked was a mess.Orders weren't being processed properlyor in a timely
manner.I did a work flow analysis to identify the bottlenecks,and then
I convinced my boss that we needed to spend one hundred thousand dollars
on a totally new system 　He reluctantly agreed,but with the caveat that
“This had better save us money.”After one year,the project had paid for
the investment twofold.　

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