關(guān)于寶潔面試技巧的攻略
寶潔的面試由 8 個(gè)核心問題組成。寶潔公司招聘題號稱由高級人力資源專家設(shè)計(jì),無論您如實(shí)或編造回答,
都能反應(yīng)您某一方面的能力。核心部分的題如下：
Please provide concise examples that will help us better understand your capabilities.
(1 )Describe an instance where you set your sights on a high/demanding goal and saw itthrough completion. (請你舉一個(gè)具體的例子，說明你給自己確定了一個(gè)很高的目標(biāo)，然后達(dá)到這個(gè)目標(biāo)。)
面試技巧分析：這個(gè)問題的考察應(yīng)聘者制定高目標(biāo)的勇氣及完成高目標(biāo)的執(zhí)行力。關(guān)鍵詞為：demanding goal、saw it through。
面試技巧回答：(記住，采用“What+STAR+Key Words 法則”來回答)
What ：Designed a show to celebrate the Anniversary of Xiamen University, and won 2nd Prize out of 12 teams.
Situation (Key Word ：demanding )
On the anniversary night, there was a huge celebration party, where songs, dances and dramas were played. Each school should design five shows, and our class volunteered to design one. It was a demanding goal as it was very close to the end of the term when most students were busy preparing for final exams.
Task ：As a sophomore student I was in charge of my class performance, which was a drama. I had to deal with the pressure from study, my classmates’ disinterest in acting, and my role as the king in the drama.
Actions ：(Key Words ：how I saw it through )
First, as there were only 20 students in my class, I distributed at least one task to each student;either a role, or [被過濾] tools or costumes.
Second, since at the end of the term each member was busy with study, the rehearsal schedule should be reasonable and periodic. All team members cooperated well because of the low frequency and short duration of each rehearsal.
Third, music and scenery were added into rehearsal in order to get close to the circumstances of the party.
In addition, I emphasized the value of time and ordered every actor to respect other partners.
Result ：In the end, our performance was very successful. Not only did I act the “king”wonderfully,but also got good marks on the final exam.
(2 )Summarize a situation where you took the initiative to get others on an important taskor issue, and played a leading role to achieve the results you wanted. (請舉例說明你在一項(xiàng)團(tuán)隊(duì)活動(dòng)中如何團(tuán)結(jié)他人，并且起到領(lǐng)導(dǎo)者的作用，并帶領(lǐng)團(tuán)隊(duì)最終獲得所希望的結(jié)果。)
面試技巧分析：這個(gè)問題實(shí)質(zhì)上是考察應(yīng)聘者的領(lǐng)導(dǎo)能力。其關(guān)鍵詞有： took the initiative, get others to
complete, leading role。所以在描述的時(shí)候要重點(diǎn)描述自己如何吸引他人參與、團(tuán)結(jié)并鼓勵(lì)他人、帶領(lǐng)團(tuán)隊(duì)達(dá)到目標(biāo)這個(gè)過程。
面試技巧回答：
What ：I organized a group to sing English choir on Choir Eve, visited all the dormitories in our university and sent Christmas gifts on behalf of our English Association.
Situation ：To broaden the students’ understanding of Western culture.
Task ：Organized a group to sing English choir on Choir Eve
Action: (Key words ：took the initiative & leading role)
i. Suggested the idea to the Chairman of our English Association and got his approval.
ii. Asked each member of our association to offer at least three suggestions on each of the
questions below:
* What songs to play?
* Who could join the choir?
* Where should we perform?
iii. Combined the other team members’ suggestions with my idea and made a decision on the questions above.
iv. Organized the rehearsals, reminded the singers of each rehearsal time and place with short messages, because our singers were indeed busy and they could forget.
v. Made each rehearsal as lively as possible to make the singers feel the atmosphere of Christmas, and thus motivate them to sing with emotion.
Result ：Many students said that they were happily surprised by our activity and they hoped we would hold such activities next Christmas. And some said they would love to join our association to learn the beautiful choir.
(3 )Describe a situation where you had seek out relevant information, define key issues, and decide on which steps to take to get the desired results. (請你描述一種情形，在這種情形中你必須去尋找相關(guān)的信息，發(fā)現(xiàn)關(guān)鍵的問題事項(xiàng)，并且自己決定依照一些步驟來獲得期望的結(jié)果。)
面試技巧分析：這個(gè)問題考察應(yīng)聘者的分析能力、判斷能力及決策能力。關(guān)鍵詞為： seek out relevant information, define key issues, decide on the steps。面試官實(shí)質(zhì)上是希望了解你分析處理一件事情的全過程，與上一個(gè)題目考查如何爭取別人的協(xié)助是完全不同的。所以，你在描述的時(shí)候應(yīng)該把描述的重點(diǎn)放在你做整個(gè)事情的經(jīng)過上，而不是和什么人一起做。
* Our dean approved this proposal.
* Our partner was willing to provide financial assistance, and our members volunteered to design the details of the plan and implement it.
* A poll showed that the current English corners did not meet the students’ requirements and lacked uniqueness.
Result ：Others were convinced and we successfully founded the English Garden. It’s run once a week now, each meeting attracts over a hundred students.
(5 )Give an example of how you worked effectively with people to accomplish an importantresult. (請你舉一個(gè)例子，說明在完成一項(xiàng)重要任務(wù)時(shí)，你是怎樣和他人進(jìn)行有效合作的。)
面試技巧分析：這個(gè)問題實(shí)質(zhì)考察的是應(yīng)聘者的團(tuán)隊(duì)合作能力。關(guān)鍵詞為：worked effectively with people。
在回答這道問題時(shí)，建議從“我做了什么”和“別人做了什么”兩個(gè)角度來描述。
面試技巧回答：
What ：Our team won the 2nd Prize in the Military Songs Competition held in our university.
Situation ：In total 20 teams joined the competition, each team represented a class.
Task ：I was in charge of the project. We decided to make our team’s performance unique in order to win a prize.
Actions ：(Key Words ：worked effectively with people )
i. Design: I cooperated with my colleagues to plan the climax of the performance, the musical accomp[被過濾]nt of the songs and the whole arrangement of the narrative poem. As three members in our team were good at guitar, I encouraged them to come up with some ideas about how to use a guitar in the military songs.
ii. Rehearsal: I worked together with those who were in charge of the lights, sounds and scenes to create the perfect artistic effect.
iii. On stage: I reminded my fellows with gestures and eye expressions. Also, I helped a singer to cope with an emergency.
Result ：Our military team won the second prize in this competition.
(6 )Describe a creative/innovative idea that you produced which led to a significant contribution to the success of an activity or project. (請你舉一個(gè)例子，說明你的.一個(gè)有創(chuàng)意的建議曾經(jīng)對一項(xiàng)計(jì)劃的成功起到了重要的作用。)
面試技巧分析：這個(gè)問題實(shí)質(zhì)考查應(yīng)聘者的創(chuàng)新能力。關(guān)鍵詞為：creative idea ，significantly contributed。
回答這個(gè)問題應(yīng)將描述重點(diǎn)放在你的創(chuàng)新意識、創(chuàng)新依據(jù)、有了創(chuàng)新的想法之后如何去實(shí)現(xiàn)，以及這個(gè)創(chuàng)新想法起到作用上。
面試技巧回答：
What ：I suggested that we set the topic to be “Sell Yourself”for the annual speech contest in our school.
Situation ：Each year our school holds a speech contest, the topic is randomly chosen by the teachers, for example, how to protect the environment, the importance of honesty, and so on.Students are not very excited about these topics.
Task ：I am quite interested in participating in speech contests, but I’d like them to be different, more exciting and more useful. So I decided to offer some suggestions to our school.
Actions ：
i. I proposed three topics: Sell Yourself; Where I’ll be in 3 Years; Be Competitive. All focus on future job hunting and career development, which I believe are attractive topics to most students.
ii. I surveyed other students and got the information that Sell Yourself seemed better, because it gave us a chance not only to say something, but possibly to sing and dance in addition to just speak.
Result ：My proposal was used in the Speech Contest, which was enjoyed by the students. Over 500 students came to watch the speech contest, double the previous audience size. And the participants said the topic gave them a good opportunity to show off and become more confident.
(7 )Provide an example of how you assessed a situation and achieved good results by focusing on the most important priorities. (請你舉一個(gè)具體的例子，說明你是怎樣評估形勢，將精力集中在最重要的事情上從而獲得你所期望的結(jié)果。)
面試技巧分析：這個(gè)問題考察的是應(yīng)聘者分析事情和找到問題關(guān)鍵點(diǎn)的能力。關(guān)鍵詞為：assessed a situation,
focused on the prioritie。在回答這個(gè)問題時(shí)應(yīng)該將重點(diǎn)放在處理事情的分析過程上。
面試技巧回答：
What ：I once solved the problem of lack of inventory in our store in an hour.
Situation ：Four stores do the promotion at the same time and our store is one of them, the largest one. The sales assistant on the previous day forgot to report that the inventory wasn’t enough and I just realized it when I arrived i n the morning.
Task ：(Key Words: my assessment of the situation ，the priorities)
*The four promoting stores were not very far from each other, and they opened at different times.It was possible to fetch some stock from another store and make up for it later (My assessment of the situation).
*To satisfy the stocking demand of the store which had the largest number of customers (the priorities ).
Actions ：I reported to the manager and offered my suggestion. He accepted it.
Result ：Everything went all right. The inventory in our store was sufficient, and the other store was restocked later before lunchtime.
(8 )Provide an example of how you acquired technical skills and converted them to practical application. (請你舉一個(gè)具體的例子，說明你是怎樣獲得一門技能并且將它用于實(shí)際工作中的。)
面試技巧分析：這個(gè)問題實(shí)質(zhì)是考察應(yīng)聘者的學(xué)習(xí)能力。關(guān)鍵詞為：convert technical skills to practical
application。在回答這個(gè)問題的時(shí)候，應(yīng)將重點(diǎn)放在獲得新技能的過程、方法及將其應(yīng)用于實(shí)際工作的過程上。
面試技巧回答：
What ：I learnt how to arrange the questionnaire forms in a scientific way and use them in the survey of a new kind of milk.
Situation ：In the investigation of customer opinions about the taste of a new kind of milk, I found that the questionnaire form was out of date and limited the [被過濾] of responses.
Actions ：
a) I consulted my boss and a good friend who works in a professional marketing research company and learnt a new way of arranging questionnaire forms.
b) I designed two new forms, and my boss chose one of them.
Result ：With the help of the converted form, our company obtained more objective and useful information.
根據(jù)以上幾個(gè)問題，面試時(shí)每一位面試官當(dāng)場在各自的“面試評估表”上打分：打分分為3 等：
1—2 分(能力不足，不符合職位要求、缺乏技巧，能力及知識)
3—5 分(普通至超乎一般水準(zhǔn);符合職位要求;技巧、能力及知識水平良好)
6—8 分(杰出應(yīng)聘者，超乎職位要求;技巧、能力及知識水平出眾)。
具體項(xiàng)目評分包括說服力/毅力評分、組織/計(jì)劃能力評分、群體合作能力評分等項(xiàng)目評分。在“面試評估表”的最后1 頁有1 項(xiàng)“是否推薦欄”，有3 個(gè)結(jié)論供面試官選擇：拒絕、待選、接納。在寶潔公司的招聘體制下，聘用1 個(gè)人，須經(jīng)所有面試經(jīng)理一致通過方可。若是幾位面試經(jīng)理一起面試應(yīng)聘人，在集體討論之后，最后的評估多采取1 票否決制。任何1 位面試官選擇了“拒絕”，該生都將從面試程序中被淘汰。
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