OBJECTIVE

　　Organizational development.

　　RELOCATE

　　NY

　　Education

　　Columbia University, Teachers College New York, N.Y.

　　Master of the Arts, Organizational Psychology February 2004

　　Focus of Study: Leadership and management development; clinical, counseling, and personality psychology in relation to employee development; performance management; job analysis and classification; competency modeling; and diversity in the workplace.

　　Research Assistant: ¡§Diversity in the Workplace¨ (worked with Ph.D. students on data analysis)

　　Boston College Chestnut Hill, M.A.

　　Bachelor of the Arts, English Composition, Cum Laude May 2000

　　English Department Honors (top 2%)

　　University of Richmond London, England

　　Study Abroad Program (academic scholarship) September 1998 - January 1999

　　University of Bourgogne Dijon, France

　　Study Abroad Program (academic scholarship) June - August 1994

　　Experience

　　Metropolitan Transit Authority, New York City Transit Brooklyn, N.Y.

　　Analyst, Personnel Testing, Selection, & Classification, Human Resources March 2004 - present

　　Conduct interview- and observation-based job analyses and write comprehensive job analysis reports for highly technical trade positions (e.g., Mechanical Engineer)

　　Observe tasks performed, working conditions, performance standards, and other relevant information

　　Analyze this information in order to determine the required knowledge, skills, and abilities

　　Based on this information, write current and accurate job descriptions, design valid and non-discriminatory Civil Service examinations, analyze the efficiency of the current organizational structure and recommend job design changes, and provide documentation to Labor Relations to ensure that the organization is legally compliant

　　Develop multiple-choice and practical (i.e., skill-based) Civil Service examinations for operational titles

　　Analyze job analysis reports, study job-relevant source material, consult subject matter experts, and employ psychometric testing knowledge

　　Oversee the administration of practical examinations, involving:

　　Testing up to 20 candidates per day for up to 10 days, on several pieces of safety-sensitive machinery

　　Overseeing several examiners as well as temporary assistants (contracted from an agency that employs individuals with physical/mental disabilities) who handle highly confidential materials

　　Evaluate job applications on a weekly basis for numerous operational titles

　　E.g., rated over 5,000 applications for a specific title within two months time involving the review of each applicants education and experience in relation to the determined qualifications.

　　Voluntarily served as the Departments Charity Drive Coordinator

　　Supervised and delegated responsibilities to seven representatives who were charged with making face-to-face contact with over 500 employees in a period of one month

　　Raised over $5000 in contributions, twice the amount raised the previous year

　　Ranked 2nd of 20 departments for average money raised per employee

　　Experience Continued

　　Editor, Operations (part-time ~ 80% while earning M.A. degree) June 2002 - July 2004 Personnel Decisions International, New York, N.Y.

　　PDI is a talent development consulting firm specializing in assessment, training, competency modeling & coaching

　　Designed an editorial assessment test for the NY office to measure the skills of editorial job applicants

　　The test was so successful in placing proficient, detail-oriented editors in the NY office that it was distributed to all national offices for immediately implementation as part of the screening process for not only editorial applicants, but for all entry-level job applications

　　Designed and led two editorial training programs: the first for newly hired Editors across offices and the second for all Operations staff members within the NY office

　　Both involved extensive multiple-day training and the creation of numerous training materials

　　Established and chaired a cross-office Editors Network that improved company-wide editorial consistency

　　Edited assessment and development reports, sales proposals and presentations, marketing newsletters, etc.

　　Wrote business articles for quarterly company-wide newsletter

　　Created internal report-writing resources (i.e., manuals, style guides)

　　Participated in a task force that created a new performance-management system for junior-level employees

　　Operations Manager, Operations September 2001 - May 2002

　　Personnel Decisions International, Boston, M.A.

　　Supervised two entry-level staff members

　　Trained entry-level staff members in psychometric testing, project management, scheduling, and Siebel

　　Developed three company-wide training manuals under the charge of the Senior Director of Operations

　　Administered psychometric tests to clients (i.e., Watson-Glaser, Wesman, Ravens, multi-raters, MBTI)

　　Assisted Consultants in project management

　　Oversaw the administration of several senior-level multiple-day Assessment Centers involving up to 20 clients and 20 Consultants involved in highly complex matrix schedules

　　Answered client questions daily regarding the status of their individual projects

　　Assisted senior-level clients in interpreting the data charts of their 360-degree reports

　　Represented office in cross-office management meetings regarding company-wide performance indicators

　　Oversaw the recruitment-to-hire process for entry-level staff members

　　Placed job postings on the internet and in local papers, reviewed resumes, performed screening interviews, answered applicant questions, liaisoned with corporate HR

　　Managed administrative aspects of office

　　Inventory control, management of vendor contracts, equipment troubleshooting

　　Editor, Operations September 2000 - September 2001

　　Personnel Decisions International, New York, N.Y.

　　Skills

　　Microsoft Word, Excel, PowerPoint, Outlook, Access, Adobe Acrobat, Siebel 6.0, SPSS, Visio

　　Conflict resolution and mediation training (International Center for Conflict Resolution, New York, N.Y.)

　　Job analysis and evaluation training (Cornell Institute for Labor Relations, New York, N.Y.)

　　Writing, editing, and proofreading (several editorial and publishing internships)

　　Customer service (additional part-time/seasonal job experiences in customer service positions)

　　Public speaking (1st place, Regional Slam-Poetry Competition, Boston, M.A.)

　　Certification: Notary Public, State of New York