商務英語：法律事務投訴

時間：2020-10-24 17:40:04 商務英語我要投稿

商務英語：法律事務投訴

　　1.Customer complaints 客戶投訴

商務英語：法律事務投訴

　　A: We had a lot of customer complaints on our products. What should we do?

　　B: We need to investigate the cases, and find the root of the cause.

　　A：有很多客戶投訴我們的產(chǎn)品，我們該怎么辦？

　　B：我們要調(diào)查一下情況，找出根本原因。

　　2.Formal complaints 正式投訴

　　A: Today, our customer sent a letter of formal complaints to our General Manager.

　　B: Really? It's getting very serious. We got to take care of it soon.

　　A：今天，我們的客戶給總經(jīng)理發(fā)了一封正式的投訴信。

　　B：真的.嗎？問題嚴重了，我們得盡快解決這個問題。

　　3.Public relations 公共關系

　　A: Who takes care of complains in our company?

　　B: Public Relations Department.

　　A：誰來負責我們公司的投訴？

　　B：公共關系部。

　　4.Punishment 懲罰

　　A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.

　　B: I learnt that in a hard way.

　　A：如果你不讓你的客戶滿意，他們會記在心里，通過不再買你的東西來懲罰你。

　　B：我有過慘痛的經(jīng)驗教訓。

　　5.Survey of satisfaction 滿意度調(diào)查

　　A: Do we have a survey of satisfaction?

　　B: No. We rely on J.D Power reports.

　　A：我們有滿意度調(diào)查嗎？

　　B：沒有，我們依靠J.D Power調(diào)查報告。

　　Note: J.D Power is a company who does evaluation quality on cars and auto systems.

　　注：J.D Power是一個評估汽車和汽車系統(tǒng)質(zhì)量的公司。

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