服務(wù)禮儀英語
服務(wù)禮儀的特點(diǎn) 普遍性、繼承性、差異性、時(shí) 代性 服務(wù)禮儀的職能 塑造個(gè)人形象、塑造組織形象、 溝通信息、聯(lián)絡(luò)感情 The characteristics of service etiquette： Universality, inheritance, difference, the time The function of service etiquette： Shape personal appearance, shape organization image, communication information, contact feelings
有很多服務(wù)禮儀的內(nèi)容，就以飯店服務(wù)人員為例 There are a lot of the content of service etiquette ， Take the hotel service personnel， for example
當(dāng)前，飯店業(yè)激烈的市場(chǎng)競(jìng)爭，實(shí)質(zhì)就是服務(wù)質(zhì)量的`競(jìng)爭。飯店的生存和發(fā) 展、聲譽(yù)和效益、市場(chǎng)和客源，靠的是向賓客提供全方位的優(yōu)質(zhì)服務(wù)。一種 “賓客至上”的服務(wù)精神和熱情友好、真誠和藹的服務(wù)態(tài)度，可使客人在感官 上、精神上產(chǎn)生尊重感、親切感。講究禮儀是優(yōu)良服務(wù)態(tài)度的關(guān)鍵，是優(yōu)質(zhì)服 務(wù)所必須。 At present, the hotel industry of the fierce market competition, the essence is the quality of service competition. The hotel's survival and development, reputation and efficiency, market and tourists by guests to provide a full range of quality services. A kind of ject. As a public official, service object become their
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