英語(yǔ)接電話(huà)禮儀
1. 介紹自己，可以說(shuō)：
�、� This is ... (speaking).
�、� This is 7863469.
�、� ... is here. 千萬(wàn)不能說(shuō) I'm ...
2. 詢(xún)問(wèn)對(duì)方是誰(shuí)，可以問(wèn)：
�、� Who's that?
② Who's speaking (calling), please? 千萬(wàn)不能問(wèn) Who are you?
3. 詢(xún)問(wèn)對(duì)方是不是某人，應(yīng)問(wèn)：
Is that ...? 或 Is that ... speaking (calling)? 絕對(duì)不能問(wèn) Are you ...?
4. 通話(huà)時(shí)，有重要的`事情要處理，不得不中斷通話(huà)，要有禮貌地請(qǐng)對(duì)方稍等，可以說(shuō)：
�、� Hold on, please.
�、� Just a moment, please.
�、� Wait a minute, please.
5. 通話(huà)時(shí)，應(yīng)說(shuō)明打電話(huà)的意圖或征求對(duì)方的意見(jiàn)，可以說(shuō)：
�、� I'm calling to tell you ...
�、� I'm calling to ask you ...
6. 打電話(huà)時(shí)，撥錯(cuò)了電話(huà)號(hào)碼，應(yīng)說(shuō)：Sorry, wrong number.
學(xué)習(xí)簡(jiǎn)單幾句 禮貌結(jié)束通話(huà)
1. I've really got to go, I'll get back to you when I get the office.
我真的得走了，我進(jìn)辦公室再打給你。
2. Sorry, I must end the conversation. There's someone on the other line.
抱歉，我不能再說(shuō)了。有另一人在線(xiàn)。
3. Sorry, I've got to hang up. My wife's waiting for me.
抱歉，我得掛電話(huà)了。我老婆在等我。
4. I think I'd better let you go. I'll talk to you later.
我想我應(yīng)該讓你去忙了，我晚點(diǎn)再打給你。
5. I have to get back to work. I'll call you later tonight.
我要回去工作了。我今晚再打給你。
6. Shall we continue this later? I've got a call waiting.
我們可不可以晚一點(diǎn)再繼續(xù)談?我有插播。
7. It's kind of late. Why don't we talk about it tomorrow?
有點(diǎn)晚了。我們何不明天再談呢?
8. I've got to meet a client right now. Can we talk later?
我現(xiàn)在要去見(jiàn)一個(gè)客戶(hù)。我們可以晚一點(diǎn)再談嗎?
9. I won't keep you any longer.
我不耽誤你時(shí)間了。
10. Sorry, it's getting late. Can you call again tomorrow morning?
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