服務(wù)禮儀中英文對(duì)照
服務(wù)行業(yè)，員工的接待禮儀和行為舉止十分重要。以下是以下是YJBYS職場(chǎng)英語(yǔ)的小編為您搜集整理的《服務(wù)禮儀中英文對(duì)照》，供參考!
1.When you find yourself in a lift with guests inside, do not get out in front of them. 當(dāng)你和客人乘同一電梯時(shí)，不要搶在客人前出電梯; Always open doors for guests, if you can, and greet them with a smile. 有可能的話，一定要為客人開門，并微笑著向他們打招呼
2.When a guest approaches you at your desk, always ask them to sit down. If they refuse, do not remain sitting but stand up to join them. 當(dāng)客人接近你的辦公桌時(shí)，一定要請(qǐng)他們坐下。如果他們拒絕坐下，你不要繼續(xù)坐著，應(yīng)站起來(lái)與客人一起站著;
3.In the restaurant, always be ready to greet your guests with a friendly smile. Then guide them to a table and help them to sit down by holding the chair. 在餐廳，要始終準(zhǔn)備以友好的微笑歡迎你的客人。然后引導(dǎo)他們到餐桌前，拉開椅子幫助他們坐下
4.Never enter a guest room without knocking first and waiting for a reply. 記住： 進(jìn)入客人房間前，一定要先敲門，得到客人答復(fù)后再進(jìn)入
5.Always say goodbye to guests when they leave. A friendly word will make them want to return. 客人離開酒店時(shí)一定要和他們說(shuō)再見。一句親切友好 的'話會(huì)讓客人覺得很溫暖，愿意再次光顧。
6.Guests are never impressed to see a member of staff yawning or shouting across a room to a colleague. 客人看到酒店員工打呵欠或大聲喊叫時(shí)，對(duì)酒店是不會(huì)產(chǎn)生好印象的
7.Scratching always gives the impression that you are unclean; biting nails suggests lack of selfdiscipline. 搔癢的動(dòng)作會(huì)使人感覺很不干凈, 咬指甲使人認(rèn)為你缺乏自我控制;
8.When walking through a public area, never walk across in front of guests, and never push between two guests, especially if they are talking 通過(guò)公共區(qū)域時(shí)，一定不要搶在客人的前面走;永 遠(yuǎn)不要從兩個(gè)客人之間擠過(guò)，尤其是在他們交談時(shí)
9.When in a public area, never stand next to your friend holding hands. 在公共區(qū)域永遠(yuǎn)不要與同事手拉手地走在一起。
10.how “funny pictures” and tell jokes only during your break, not when you are on duty. 同事之間開玩笑，講笑話不能在工作區(qū)域內(nèi)，要時(shí)刻保持專業(yè)形象
11.When cleaning the guest rooms, never sit down and start watching television. 永遠(yuǎn)不要在打掃房間時(shí)坐在客人房里看電視。
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