客服人員英文簡歷

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客服人員英文簡歷

　　篇一

客服人員英文簡歷

　　Anny Smith

　　D-90, 25th Street

　　Clewiston, FL, 0510

　　Cell: (123) 459 9784

　　Email: smith.anny@example.com

　　Career Profile:

　　To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization.

　　Professional strengths:

　　Possess seven years of experience in customer service

　　In-depth knowledge of basic operating systems

　　Flexible, attention to detail and ability to learn quickly

　　Possess excellent listening and responding skills

　　Ability to handle multiple tasks and solve customer queries efficiently

　　Possess good sales and customer service skills

　　Excellent administrative and organizational skills

　　Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues

　　Highly initiative to manage a busy workload without close supervision

　　Ability to build and maintain good relationship with customer

　　Educational Summary and Certifications:

　　Bachelor's degree in English from Daffodils Arts College in the year 19XX

　　Master's degree in English Language from university of XYZ in the year 19XX

　　Certification course in Communication skills from soft skills training center in the year 19XX

　　Professional Experience:

　　ABC Business Center Inc, State

　　20XX till date

　　Customer Care Officer

　　Responsible for dealing with customer relevant queries, complaints and request for information on products and services

　　Assigned the tasks of recording all communications between various parties

　　Handled the tasks of drafting documents as requested by Customer Care Manager

　　Prepared daily, weekly and monthly statistical reports

　　Responsible for generating ideas on ways to resolve problems and serve customers in a better way

　　Confirmed customer understanding of the solution and provided extra customer education as required

　　Techno Global Center Co Inc, State

　　20XX till date

　　Customer Care Officer

　　Assigned the tasks of processing customer orders as well as provides details about the products and services to customers

　　Handled the responsibilities of designing activities to improve business performance and customer satisfaction

　　Conducted needs-based selling by using non-scripted probing techniques to find customer requirements

　　Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests

　　Handled the tasks of preparing customer correspondence and updating customer files

　　Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization

　　Areas of Interest:

　　To apply my comprehensive customer service skills to meet the goals and objectives of the organization

　　To increase the sales and service of the organization by applying my excellent negotiation and customer service skills

　　Personal Details:

　　Name: Anny Smith

　　Date of Birth: XX/XX/19XX

　　Employment Status: Full time

　　Relationship status: Married

　　Reference:

　　Mr. Charlie Smith

　　Senior Customer Care Officer

　　Lopez Associates Co Inc, State

　　Cell: 123-589-3655

　　Email: smith.charlie@example.com

　　篇二

　　Annie Smith

　　69 N. Grant Street, Mid Lake City, California 84301

　　Cell :( 988) 598-1331

　　Email: andrew.smith@anymail.com

　　Career Objectives:To gain the position of a Customer Service Billing Administrator where my skills and experience will contribute towards the growth of the organization.

　　Core Competencies:

　　Good knowledge of mathematics that can handle complex billing tasks

　　Excellent analytical and problem solving skills

　　Proficient in computer applications like Excel, Word and Outlook

　　Excellent interpersonal and communication skills

　　Ability to handle multiple tasks and meet deadlines

　　Proficient in handling tasks independently as well as a part of the billing team

　　Ability to handle sensitive and private information in a professional manner

　　Educational Qualifications:

　　Bachelor's degree in Mathematics from University of California in the year 2003

　　Work History:

　　Organization: CF Engineering Groups, California

　　Duration: March 2005 till date

　　Designation: Customer Service Billing Administrator

　　Responsible for processing the organization billing through a weekly cycle in the Deltek FMS database

　　Handles the tasks of supervising and monitoring every stage of processing invoice

　　Performs responsibility like issuing various reports and other administrative tasks like filing and copying and updates the same to the billing manager

　　Produces invoices as well as distributes and mails the invoices to the concerned person

　　Handles tasks like Issuing and Processing Billing Reports

　　Responsible for Data Entry of time sheets, and expenses on a daily basis

　　Assist department in handling day-to-day functions on areas of billing

　　Organization: NKOI Group Co Inc, California

　　Duration: January 2004 to February 2005

　　Designation: Billing Administrator

　　Perform tasks like maintaining records for management reports and inventories of supplies required

　　Handles the charge of making proper calculations of the charges for jobs performed as well as maintains some billing logs

　　Reviews the invoices for general cost charging errors

　　Coordinates as well as responds to all service calls required by customer

　　Performs filing duties in accordance with the specific request