職場英語：Call Center Supervisor Cover Letter

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　　Dt: 24th July 2012

　　Mr. Carlos Hidrovo

　　Managing Director

　　FIS Global

　　Dallas, TX

　　Respected Mr. Hidrovo,

　　I am writing to express my interest for the position of Call center supervisor that is vacant in your prestigious organization. I have a bachelor’s degree in Science and have been working as a supervisor for the past two years. Now, I would like to implement my acquired skills and expertise to contribute positively towards your organization’s success.

　　Over the past two years of job period, my general responsibilities included:

　　Monitoring all the operations to ensure compliance with the company’s policies and procedures.

　　Resolving various complex customer issues.

　　Communicating with the clients and vendors to ensure delivery of quality service and customer satisfaction.

　　Implementing various process improvement strategies.

　　I have excellent oral and written communication skills and I have the ability and confidence to manage large teams effectively.

　　Additional capabilities are listed in the enclosed resume. I will be calling your office in the next two to three days to inquire about the possibility of a personal meeting.

　　Thank you very much for your time and consideration.

　　Sincerely,

　　Todd Helwig

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