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淺析我國酒店員工培訓(xùn)
畢業(yè)論文
淺析我國酒店員工培訓(xùn)
——以桂林為例
摘要:隨著酒店競爭日趨激烈,酒店對員工素質(zhì)的要求也日益提高。如何提高員工隊(duì)伍的素質(zhì)、培養(yǎng)高素質(zhì)的員工隊(duì)伍成為困擾酒店的1大難題。員工培訓(xùn)在酒店發(fā)展中具有舉足輕重的作用，對產(chǎn)品質(zhì)量的提高、儲備人力資本、樹立酒店自身的形象等方面有重要意義。而我國酒店員工的培訓(xùn)現(xiàn)狀并不令人滿意，存在許多問題：培訓(xùn)效果不明顯，培訓(xùn)內(nèi)容、范圍狹窄，培訓(xùn)的方式方法死板，目標(biāo)不明確，沒有長期計(jì)劃，注重眼前利益，不能從大局著眼。因此，要使培訓(xùn)充分發(fā)揮作用使酒店服務(wù)質(zhì)量提高的同時提高經(jīng)濟(jì)效益，必須從根本上采取適當(dāng)?shù)姆绞椒椒ǜ淖兾覈频陠T工培訓(xùn)的現(xiàn)狀。
關(guān)鍵詞:酒店 員工素質(zhì) 員工培訓(xùn)
On Hotel Staff training in our Country
【Abstract】As the competition has been more and more serious between hotels, the hotels have high demand of their stuff quality. But how to enhance and raise the stuff’s quality to a high standard and make them have high quality becomes a difficult problem, which puzzles the hotels a lot. Stuff training plays an important role in the development of hotels: it is an important significance to the improvement of the products’ quality t, reserving human resources and establishing hotel image. However, the present situation of hotel stuff training in China is not satisfied, since there exists many problems, such as inconspicuous training effect, narrow content and scope, inflexible training ways, unclear propose, no long-term plan, only focus on present benefits instead of general situation, and so on. herefore, if we want to bring the training into full effect to improve the hotel service quality and economic proficiency simultaneously, we need to adopt suitable ways or measures to change the present situation of hotel stuff training fundamentally in our country
Key Word: hotel staff quality hotel training
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