論中國(guó)酒店“金鑰匙”的服務(wù)職責(zé)和素質(zhì)能力要求
畢業(yè)論文
論中國(guó)酒店“金鑰匙”的服務(wù)職責(zé)和素質(zhì)能力要求
摘要： “金鑰匙”服務(wù)是1種專(zhuān)業(yè)化的飯店極致服務(wù)，“金鑰匙”指的是從事酒店大堂工作并且利用其所掌握的豐富的`信息和經(jīng)驗(yàn)為客人提供個(gè)性化服務(wù)的高級(jí)禮賓人員。本文通過(guò)對(duì)“金鑰匙”服務(wù)的基本分析,詳細(xì)介紹了“金鑰匙”基本素質(zhì)能力的要求,并對(duì)“金鑰匙”服務(wù)職責(zé)進(jìn)行了分析。
關(guān)
鍵詞：酒店；“金鑰匙”；服務(wù)職責(zé)；素質(zhì)能力
"Golden Key" Functions and the Quality of Service Requirement on China Hotel
Abstract: "Golden Key" is a professional service in the hotel extreme, "Golden Key" is engaged in the hotel lobby and work with some experience of their own understanding of the rich outsiders letter income for the guests to provide personalized services of senior protocol officers． Based on the " Golden key" for a basic understanding, detailing the "Golden Key" basic quality of our ability, as well as the "golden key" service functions were analyzed．
Keywords: Hotel；"Golden Key"；Service responsibility; Quality skills
【論中國(guó)酒店“金鑰匙”的服務(wù)職責(zé)和素質(zhì)能力要求】相關(guān)文章：
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