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論前臺(tái)服務(wù)的效率管理
畢業(yè)論文
論前臺(tái)服務(wù)的效率管理
摘要；前臺(tái)不僅具有接待功能，而且具有銷售功能，同時(shí)也是飯店對(duì)客服務(wù)的協(xié)調(diào)中心。前臺(tái)被稱為飯店的“大腦”和“中樞神經(jīng)”，對(duì)飯店的整體運(yùn)行有直接的影響。因此，加強(qiáng)前臺(tái)服務(wù)的效率管理10分必要，本
文在系統(tǒng)闡述加強(qiáng)前臺(tái)服務(wù)效率管理的重要意義的基礎(chǔ)上，提出了1系列提高前臺(tái)服務(wù)效率的建議。
關(guān)鍵詞：前臺(tái)；服務(wù)；效率管理
A Discussion About The Front Desk Service’s Efficiency
Management
Abstract: The front desk not only has the reception function, moreover has the sales function, it is also the service center, the front desk is called the hotels "brain" and "the central nervous system", is the entirety works to hotel to have direct effect. Administration is very necessary therefore, reinforcing the efficiency that the front desk serves , basis expounding reinforcing the front desk serving the importance that efficiency manages in system is listed in the main body of a book, suggestion having suggested that a series of rise front desk serves efficiency.
Keywords: The front desk; Service; Efficiency management
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