- Transfer (between your accounts within Hang Seng Bank (China), to pre-registered third party accounts within Hang Seng Bank (China) and to pre-registered accounts maintained with other banks in Mainland China))

- Remittance to pre-registered overseas bank accounts

- Remit remaining balance from RMB TT Account back to your pre-registered HK Hang Seng RMB Account (Only available to Hong Kong or Macao residents who have valid HK Hang Seng RMB Account)

- Time Deposit

- Electronic monthly statement / electronic transaction notification - Exchange rate and interest rate enquiry - Customer services

·More e-Banking services will be provided later on.

Yes. Hang Seng e-Banking service is available 24 hours a day, seven days a week. However, certain banking transaction cut-off times apply and some transaction instructions received after standard working hours will be handled on the next working day. For further details, please refer to the relevant terms contained in the account transfer and time deposit documents.

3. What requirement do I have to fulfill to register the Hang Seng Personal e-Banking services Simply open a personal account in any of our branch/sub-branch and you can enjoy this service. However, joint account with signature instruction of ‘joint signature’ is not included in this service at the moment.'

No. This service is free of charge. However, there will be charges on individual transaction such as remittance to overseas bank, inter-city transfer or intra-province remittance, and apply for cheque book.

You may call the Customer Service Hotline, contact our Customer Service Representatives or visit any of our branch to re-apply the electronic banking password.

If you input wrong information, e.g. an incorrect EBN or PIN, the system will prompt you to re-input the information. However, if you input an incorrect PIN three times in a row, you will be unable to access the system and will have to call our Customer Service Hotline or contact our Customer Service Representatives.

You may enquire about your transaction history for the past two bank statement cycles. 8. Can remittance transfer to different currency account?

Currently, e-banking is only applicable to same currency remittance instruction. If you would like to transfer the remittance to a different currency account, please visit any of our branches in person.

All remittance services are bounded by regulations of the State Administration of Foreign Exchange. (SAFE)

Currently, e-banking is only applicable to same currency type and same account type transfer. If you would like to conduct different currency type or different account type transfer, please visit any of our branches in person.

The maximum transfer limit depends on the account types:

- Transfer between your accounts within Hang Seng Bank (China): No limit;

- Transferto pre-registered third party accounts within Hang Seng Bank (China): Daily Maximum amount up to RMB 1,000,000 or equivalent.

- Transfer to pre-registered accounts maintained with other banks in Mainland China: Maximum amount per transaction up to RMB100,000.

We offer up to 1 year Time Deposit Services.`

- Set up or amend maturity instructions - Enquire time deposit rate.

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